Boutique Specialist

What you’ll be doing:


Assists guests in discovering brands, products and experiences that reflect their desires & interests while cultivating and fostering strong and meaningful guest relationships
Creates inspiration, enthusiasm, and excitement around brands and products; holds full knowledge of all retail brands & products, including the use and benefits of the brands, products, programs, and activities
Engages with guests with excellence to ensure the team meets or exceeds sales and service targets, with equal focus on both
Maintains excellent marketing & visual merchandising standards, optimizing retail sales space for maximum revenue and rotating product as needed throughout voyages
Monitors and provides feedback to the Boutique Manager on guest reaction to products and experiences to support the evolution of collections
Ensures that the boutique and related fixtures throughout the yacht are clean and maintained at all times
Works within opening hours that comply with international customs regulations and yacht activities; thinks creatively about selling and servicing when trading time is limited
Participates regularly in training and updates about the brands, destinations, luxury sales and luxury service with a focus on continuous learning
Responds to issues or problems immediately and reports any challenges, complaints, or service difficulties to the Boutique Manager for assistance
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
What we’re looking for:
Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
Minimum two (2) years of retail sales experience onboard a luxury vessel or in a land-based luxury boutique preferred
Strong sales, communication and customer service skills Proven track record of high performance through business development activities including events, networking and clienteling.
What we commit to:
At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.



We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.



So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.

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