Assistant Casino Manager-Apply direct -jobcruiseship@911shipjobs.com
10
Number of vacancies
Detailed Job Description
Start you new carrer now
Start you new carrer now
Category
Casino manager Type
Cruise Line Location
Ocean
ESSENTIAL DUTIES & RESPONSIBILITIES
Each shipboard employee may be required to perform all functions in various service venues and throughout
the ship.
1. In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through
Celebrity Connections, each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions with guests or fellow shipboard employees
and/or in the presence of guest contact and Celebrity Family Member (CFM) areas.
2. Maintains a high degree of “floor presence” to observe all casino table games, slot machines and
cash desk to minimize security and fraud issues. Monitors the casino staff to ensure procedures and
services are performed in accordance with Celebrity Connection standards. Observes the cash
handling functions to ensure the counting and reconciliation processes are conducted according to
established procedures.
3. On a daily basis, meets with the Casino Manager, to review the requirements of the day’s activities
and timeframes for casino operations. Reviews schedules to estimate time requirements to ensure
speed and efficiency. Meets with subordinate staff to review guest comments to implement revisions
and improvements. Supervises the financial aspects of the Casino, including the successful
identification of expense reduction through cost control.
4. Ensures the continuous and accurate participation of the service operation. Analyzes and follows-up on operational issues such as fraud, theft, and establishes control systems.
5. Reviews timesheets and forwards to Casino Manager for final approval. Reviews the overtime requests against production levels to determine appropriate needs and approves amounts accordingly.
6. Prepares a variety of reports and memos utilizing personal computer systems and equipment.
7. Reviews requisitions and forwards to Casino Manager for final approval. Follows-up to ensure items are requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts storage spot checks to ensure items are correctly stored to minimize deterioration and waste.
8. Investigates and resolves casino quality and service complaints in a timely manner, and always with
a vision to exceed the guests’ expectations.
9. Trains and monitors all levels of Dealers for proper skills and service. Provides on the job training to strengthen their current performance and preparation for possible advancement to promotional positions. Monitors the daily workstation operation to ensure speed and efficiency. Reviews work schedules and time records.
10. Works with all casino personnel in a cooperative, productive and effective manner. Recommends measures to improve work procedures and employee performance to increase quality of services and job safety.
11. Demonstrates the proper operation of all equipment to staff according to proper procedures. Tests equipment to ensure accuracy of operation. Reports all malfunctions and requests necessary repairs.
12. Answers inquiries pertaining to Casino services and general information. Responds to escalated guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are
resolved to the guest’s satisfaction.
13. Attends meetings, training activities, courses and all other work-related activities as required.
14. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
FINANCIAL RESPONSIBILITIES
Financial responsibilities for budget, expenses and/or achievement of revenue targets.
? This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
? Reviews requisitions from subordinate staff and forwards to the Manager, Hotel Operations for final approval. Requires the items be requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
? Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings.
? One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
? Ability to make decisions based on sound judgment regarding rules and regulations.
? Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
? Satisfactory completion of Gaming Board/Commission approved dealer school.
? Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
? Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
? Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
? Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs.
? Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred. Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
? One to three years experience as a Senior Casino Supervisor with a performance rating of satisfactory or above along with demonstrated leadership skills.
Language Requirements:
? Ability to speak English clearly, distinctly and cordially with guests.
? Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
? Ability to speak additional languages such as Spanish, French or German preferred
If interested you may apply via portal direct, or we look forward receiving your resume via email:
***
Each shipboard employee may be required to perform all functions in various service venues and throughout
the ship.
1. In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through
Celebrity Connections, each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions with guests or fellow shipboard employees
and/or in the presence of guest contact and Celebrity Family Member (CFM) areas.
2. Maintains a high degree of “floor presence” to observe all casino table games, slot machines and
cash desk to minimize security and fraud issues. Monitors the casino staff to ensure procedures and
services are performed in accordance with Celebrity Connection standards. Observes the cash
handling functions to ensure the counting and reconciliation processes are conducted according to
established procedures.
3. On a daily basis, meets with the Casino Manager, to review the requirements of the day’s activities
and timeframes for casino operations. Reviews schedules to estimate time requirements to ensure
speed and efficiency. Meets with subordinate staff to review guest comments to implement revisions
and improvements. Supervises the financial aspects of the Casino, including the successful
identification of expense reduction through cost control.
4. Ensures the continuous and accurate participation of the service operation. Analyzes and follows-up on operational issues such as fraud, theft, and establishes control systems.
5. Reviews timesheets and forwards to Casino Manager for final approval. Reviews the overtime requests against production levels to determine appropriate needs and approves amounts accordingly.
6. Prepares a variety of reports and memos utilizing personal computer systems and equipment.
7. Reviews requisitions and forwards to Casino Manager for final approval. Follows-up to ensure items are requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts storage spot checks to ensure items are correctly stored to minimize deterioration and waste.
8. Investigates and resolves casino quality and service complaints in a timely manner, and always with
a vision to exceed the guests’ expectations.
9. Trains and monitors all levels of Dealers for proper skills and service. Provides on the job training to strengthen their current performance and preparation for possible advancement to promotional positions. Monitors the daily workstation operation to ensure speed and efficiency. Reviews work schedules and time records.
10. Works with all casino personnel in a cooperative, productive and effective manner. Recommends measures to improve work procedures and employee performance to increase quality of services and job safety.
11. Demonstrates the proper operation of all equipment to staff according to proper procedures. Tests equipment to ensure accuracy of operation. Reports all malfunctions and requests necessary repairs.
12. Answers inquiries pertaining to Casino services and general information. Responds to escalated guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are
resolved to the guest’s satisfaction.
13. Attends meetings, training activities, courses and all other work-related activities as required.
14. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
FINANCIAL RESPONSIBILITIES
Financial responsibilities for budget, expenses and/or achievement of revenue targets.
? This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
? Reviews requisitions from subordinate staff and forwards to the Manager, Hotel Operations for final approval. Requires the items be requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
? Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings.
? One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
? Ability to make decisions based on sound judgment regarding rules and regulations.
? Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
? Satisfactory completion of Gaming Board/Commission approved dealer school.
? Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
? Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
? Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
? Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs.
? Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred. Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
? One to three years experience as a Senior Casino Supervisor with a performance rating of satisfactory or above along with demonstrated leadership skills.
Language Requirements:
? Ability to speak English clearly, distinctly and cordially with guests.
? Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
? Ability to speak additional languages such as Spanish, French or German preferred
If interested you may apply via portal direct, or we look forward receiving your resume via email:
***